Return Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
We stand behind the quality of our products and service so if for any reason you are not satisfied contact us within 7 days from the date of your receiving of delivery for a resolution which may include an exchange, credit note or refund.
Refunds and exchanges will not be accepted without a valid invoice.
To be eligible for a return,
- Your goods must be unused and in saleable condition.
- All goods must be in original packaging and all ticketing and swing tags attached.
- An invoice must be presented showing the purchase of the goods.
- Goods are returned at customer's expense.
- An exchange, credit note or refund will be processed when we recive the Returns in store or by delivery.
Damaged or faulty goods
In addition to manufacturers' guarantees on selected products, CARGO DEPOT and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for damaged or faulty goods.
Incorrect or missing items
If you have received an incorrect item or an item was missing, please contact our customer care department cargodepotonline@gmail.com
If you wish to return an item because you have changed your mind about your purchase, CARGO DEPOT will offer you an exchange; credit note or refund provided that:
- You meet the returns policy criteria.
- Goods are returned at customer's expense.
- You return the item/s within 7 days of receiving of Delivery.
- The item is in re-saleable condition, meaning that:
- It is in original packaging, including instruction manuals and all accessories; and
- It is unworn, unused, unassembled and in its original condition.
Due to the nature of the following products, we will be unable to provide a refund or exchange on:
- Custom made and personalised products.
- Clearance items.
All products for return or exchange must be identified to the cash register upon entry into the store.
Products Purchased online, over the phone or through our sales network.
You must contact us cargodepotonline@gmail.com for a Return Authorisation (RA) number. Goods may only be returned to our store if you have been given an RA number.
Once your return is received and inspected and has a valid Return Authorisation number, we will raise a credit note. If you have requested a refund we will process the refund accordingly and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will advise you once the refund has been processed from us.
Late or missing refunds (if applicable)
If you haven't received a refund yet, wait a couple of days and check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at cargodepotonline@gmail.com